Privacy Policy

Last Updated: 08-06-2025

At CustomAIze, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services.

1. Who We Are

CustomAIze is an AI automation agency based in Apeldoorn, Netherlands. We help businesses streamline operations using smart tools and systems.

For GDPR purposes, CustomAIze is the "data controller."

2. What Data We Collect

We may collect the following information:

Personal Information: Name, email address, phone number, business name, job title.

Technical Information: IP address, browser type, device information, website usage data.

Client Data: Any business or customer data you voluntarily share with us to complete your automation setup.

Payment Information: Collected and processed securely via third-party providers (we do not store card data ourselves).

3. How We Use Your Data

We use your information to:

• Deliver and improve our services

• Process transactions and invoices

• Provide customer support

• Send updates and marketing communications (only with your consent)

• Comply with legal obligations

4. Legal Basis for Processing

Under the GDPR, we process your personal data under one or more of the following:

Consent, Contractual necessity, Legal obligation, Legitimate interest.

5. How We Share Your Data

We may share data with trusted third-party processors, such as:

• Payment processors (e.g., Stripe)

• Email platforms (e.g., Mailerlite, Gmail)

• CRM & automation tools (e.g., GoHighLevel)

• Hosting and analytics services (e.g., Google Analytics)

We do not sell your data. All processors are GDPR-compliant.

6. Your Rights Under GDPR

You have the right to:

• Access your data

• Request correction or deletion

• Object to processing or request data portability

• Withdraw consent at any time

• File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise these rights, email:

[email protected]

7. Data Retention

We retain personal data only as long as necessary for our services or legal obligations, typically no longer than 24 months unless otherwise required.

8. Security Measures

We use industry-standard encryption, access controls, and secure hosting to protect your data.

9. Cookies

We use cookies to improve your website experience and analyze usage. You may opt out via your browser settings or our cookie banner.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last Updated" date.

Contact Us

For questions about this Privacy Policy, please contact:

📧

[email protected]

🌐

www.customaize.nl

📍 Apeldoorn, Netherlands